Returns and Refunds Policy

Return Policy

Our return policy lasts 14 days from receipt of the goods. If you are not completely satisfied with what you have received, you may return the goods for a refund, credit, or exchange.

After this period of 14 days, we regret to inform you we are unable to offer you a refund or exchange.



To be Eligible for a return:


Goods that are Non-Returnable:


Return Process

To return an item, please contact our sales team immediately at sales@glenammer.com or phone us on +44 (0)1292261444, you may be asked to provide proof of the incorrect or faulty item. Please place the item securely in the original package enclosing the proof of purchase and wait for us to arrange the collection. You will be instructed to attach the prepaid shipping label via email.



If the items delivered are incorrect or there are manufacturing defects, we offer a full refund or store credit, including shipping costs, which may be used in our store at any time. Alternatively, we can provide an exchange item free of charge.

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